GENERAL CONDITIONS.

— Information prior to the contractual process. This website WWW.MARBLAU.EU is the property of VIROT MARBLAU, S.L. with DNI B57495483 and tax address at IGLESIA 24 07659, CALA FIGUERA (MALLORCA) (ILLES BALEARS), acting commercially under the brand name MARBLAU. The General Terms and Conditions of Contract regulate the distance selling relationship between VIROT MARBLAU, S.L. and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the current regulations on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.
— VIROT MARBLAU, S.L. reserves the right to make any changes it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through its website, by any means admissible by law and shall be binding during the time they are published on the website and until they are not validly modified by subsequent ones. However, VIROT MARBLAU, S.L. reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form.

 

RESERVATION OF ROOMS.

— The duration of the contract will be linked to the completion of the contracted service.
— As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal capacity to access the websites of VIROT MARBLAU, S.L. and contract through them.
— To purchase our services, you can go to the corresponding section of our online shop.
— It is a requirement that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current legislation on the Protection of Personal Data, VIROT MARBLAU, S.L. informs users that personal data collected during the registration process and subsequent purchase will be entered into a processing system under its responsibility, in order to process such actions by the user and manage subsequent actions arising from them.
— VIROT MARBLAU, S.L. also informs users of the possibility of exercising their rights of access, rectification, limitation of processing, deletion, portability and opposition to processing by writing to the address IGLESIA 24 07659, CALA FIGUERA (MALLORCA) (ILLES BALEARS) or by e-mail to info@marblau.eu.
— During the purchase process you must identify yourself with the user name and password provided. This data will not be public. You are responsible for treating the identity and password obtained when registering as a customer confidentially and responsibly, and may not pass them on to anyone else. You can modify the information registered at any time, in your customer area. In this same section, you will have access to a history of your contracted services, this is only a consultation section, but its management is allowed, and the user can delete those records that he/she considers it is not necessary to view.
— Once the purchase process has been completed, the customer will receive a confirmation of this by e-mail. It is essential that during the purchase process the user indicates a valid email address. If in 24 hours from the end of the service you do not receive the confirmation, please contact VIROT MARBLAU, S.L. in the customer service telephone 971645227 or by email info@marblau.eu.
— All the contents of the website are in Spanish. Prior to the provision of the service, the customer will receive an email with the confirmation of the requested service. Once the service has been provided, the customer will receive the corresponding invoice.
Complaints:
— If the customer wishes to file a complaint, the VIROT MARBLAU, S.L. establishment is located at IGLESIA 24 07659, CALA FIGUERA (MALLORCA) (ILLES BALEARS) or via email info@marblau.eu.
Jurisdiction:
— VIROT MARBLAU, S.L. also reserves the right to bring any civil or criminal actions it deems appropriate for improper use of its website and content or for breach of these conditions.
— The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. VIROT MARBLAU, S.L. is domiciled in ILLES BALEARS, Spain.

 

GENERAL BOOKING CONDITIONS.

— These General Booking Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between VIROT MARBLAU, S.L. and the user or customer for the contracting made through the forms that VIROT MARBLAU, S.L. makes available on its WWW.MARBLAU.EU.
— The reservation through VIROT MARBLAU, S.L. websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user’s browsing through the pages owned by VIROT MARBLAU, S.L.
These conditions shall apply without prejudice to the application of the legal regulations on the matter that are applicable in each case.
— The General Conditions of Contract regulate the distance selling relationship between VIROT MARBLAU, S.L. and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, the current regulations on Personal Data Protection, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.
— VIROT MARBLAU, S.L. reserves the right to make any changes it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through its website, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, VIROT MARBLAU, S.L. reserves the right to apply, in certain cases, Particular Conditions of Contracting with preference to the present General Conditions when it considers it appropriate, announcing them in due time and form.

 

PRIOR RESERVATION INFORMATION.

— VIROT MARBLAU, S.L. informs that the booking procedure through its web pages is detailed in the corresponding section for the formalisation of the booking. Likewise, VIROT MARBLAU, S.L. informs that the user can have access to the conditions of use available on the same website.
— By booking with VIROT MARBLAU, S.L. through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. Likewise, the user declares to be of legal age and to have the necessary legal capacity to access the VIROT MARBLAU, S.L. websites and to contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to another.
— Once the booking has been made, the user will see the booking confirmation on the screen, which can be printed as proof of the booking made. The booking confirmation and the booking receipt (printout made by the user) will not be valid as an invoice.

 

OPERATION OF THE RESERVATION.

Booking offer and price reference
— In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, VIROT MARBLAU, S.L. offers information on all possible reservations, their characteristics and prices in the corresponding section for the formalisation of the reservation. However, VIROT MARBLAU, S.L. reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of these. In this way, the products and / or services offered at any time by the website of VIROT MARBLAU, S.L. will be governed by the General Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time access to the aforementioned products and/or services.
Indication of prices
— Each possible reservation offered will indicate its price and whether it includes VAT or any other applicable tax, as the case may be. The prices indicated on the screen will be those in force at any given time, unless there is a typographical error. When the price is different for the aforementioned reason, VIROT MARBLAU, S.L. will communicate it to the client, via e-mail, before proceeding to the collection of the reservation.
Availability
— The availability of the offers provided by VIROT MARBLAU, S.L. through its website may vary depending on customer demand. Although VIROT MARBLAU, S.L. updates the database periodically, the reservation requested by the customer may be full at that time. In this case, VIROT MARBLAU, S.L. will send an e-mail to the client informing him/her of the impossibility of the availability of the offer.
Methods of payment
— VIROT MARBLAU, S.L. asks for credit or debit card details when making a reservation through its website in order to guarantee its effectiveness. The information on when the charge will be made is specified together with the price of the studio or flat, and depends basically on the type of booking chosen (Flexible or Non-Refundable).

Cleaning conditions
— The studios and flats are cleaned once a week, only for stays of 5 nights or more. Final departure cleaning is included.
Late check-in, instructions
— Guests arriving after the check-in time will find instructions on how to access the room or flat in the hotel lobby.

 

CANCELLATION OF THE RESERVATION.

Flexible cancellation:
Cancellation conditions
— Flexible cancellation may vary according to the season. In any case, the flexible cancellation conditions are specified together with the price of each studio or flat.
Security Deposit
— No deposit is required. A credit card number is required, but no charge will be made.

Non-cancellable and non-refundable:
Cancellation conditions
— As soon as the booking is made, 100% of the booking will be charged and non-refundable.
Security Deposit
— No deposit is required. A credit card number is required, but no charge will be made.
Cancellation

— In accordance with the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly, are exempt from cancellation.
— In accordance with the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly, are exempt from cancellation.